FAQ for Casa Yati

CHECK-IN & CHECK-OUT

Check-in time: 3:00 PM Check-out time: 12:00 PM
Early Arrival? We'll do our best to accommodate you based on availability. Please inform us in
advance.

LOCATION

Casa Yati is located at Playa ventanilla, Av. Principal Playa Ventanilla, Sta. Maria Tonameca
S/N, 70947 Santa María Tonameca, Oaxaca, México.

PAYMENT METHODS

We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
All prices are quoted in USD and do not include taxes.

ACCESSIBILITY

The property offers some accessibility features for guests with reduced mobility. There is no
ramp, but the only step in common areas is 5 cm high. Additionally, four rooms are located
on the ground floor.
We recommend contacting us at reservations@casayati.com before booking if you have specific
accessibility requirements so we can best accommodate your needs and provide detailed
information about our facilities.

AMENITIES

On-Site Services
● Restaurant and dining options
● Beach access
● Pool facilities
● Concierge services
Room Amenities
● In-room safe
● Air conditioning
● Mini bar
● WiFi
● Coffee/tea facilities
Additional Services
● Laundry service
● Housekeeping schedule
● Beach/pool towel service
● Transportation services
ELECTRICAL INFORMATION
● Standard Mexican voltage: 127V/60Hz
● Type A & B outlets (Same as the US and CAN)
● No adapters provided/needed for North American devices
COMMUNICATION
● Complimentary WiFi available throughout the property
● Cell phone reception varies depending on carrier

SECURITY

The property is equipped with a closed-circuit security system and has on-site staff
available 24/7, including management and a night watchman.

TRANSPORTATION

Transportation services are available. Please arrange in advance by contacting:
● Email: info@casayati.com
● Phone: +52 954 129 3616
CONTACT & RESERVATIONS
For bookings and general inquiries:
● Email: reservations@casayati.com
● US Phone: +1 386 877 0441
CHILDREN AND PETS
● Adults only: Guests must be 18 years or older to stay at our hotel
● Pet Policy:
    ○ Welcome small dogs up to 20 pounds (9 kg)
    ○ No standard pet fee
    ○ Pets must be leashed in public areas
    ○ No unattended pets in rooms
    ○ Guests are responsible for pet-related damages
    ○ Cleaning fees (100 USD) will only apply if additional cleaning is required due to pet-related incidents